Refund Policy

Last Updated: January 1, 2024

Our Commitment

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Money Back Guarantee

We offer a 30-day money back guarantee on all purchases. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of your purchase date.

Eligibility for Refunds

To be eligible for a refund, you must:

• Request the refund within 30 days of purchase
• Provide your order number or receipt
• Return the product in its original condition (if applicable)
• Not have previously received a refund for the same product

How to Request a Refund

To initiate a refund, please:

1. Contact our customer service team at refunds@owm-network.website
2. Include your order number and reason for the refund request
3. Wait for confirmation and further instructions from our team

Processing Time

Once we receive your refund request:

• We will review your request within 2-3 business days
• If approved, refunds will be processed within 5-7 business days
• Funds will be returned to your original payment method
• You will receive an email confirmation when the refund is processed

Non-Refundable Items

Certain items are non-refundable, including:

• Digital downloads that have been accessed
• Customized or personalized products
• Products marked as "Final Sale"
• Gift cards

Partial Refunds

In certain situations, only partial refunds may be granted:

• Items returned more than 30 days after delivery
• Items not in original condition, damaged, or missing parts
• Items that were on sale or discounted

Shipping Costs

Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

Contact Us

If you have any questions about our refund policy, feel free to contact us:

Email: refunds@owm-network.website
Contact Form

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